Patient Acquisition

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Today’s healthcare consumer has choices than those a decade ago. A couple of years ago patients simply asked their primary care providers for better referrals. However, today’s highly health literatepatients also consider providing online reviews for physicians and go about shopping for the best care and patient experience. This has certainly increased the pressure on the provider side, and it is even more essential to device innovative strategies to acquire and more so to retain existing patient flow to sustain a decent revenue. This section aims at providing valuable insights and guidelines to primary care providers and hospital administrators on innovating their growth strategies to drive patient acquisition and retention. With consumers ready to switch care providers wise investment in patient retention to gain ROI has become equally compelling. The tools and techniques, RPM strategies such as Telemedicine to achieve such patient acquisition and retention goals is exactly what this section addresses.

8 Patient Experience Trends to Watch in 2021

8 Patient Experience Trends to Watch in 2021

COVID-19 changed the world this past year, and no industry was impacted more than healthcare. Coronavirus exposed the inefficiencies, disparities, and weaknesses of our healthcare system, and both

6 Innovative Ways of Engaging Patients in Healthcare

6 Innovative Ways of Engaging Patients in Healthcare

One of the biggest challenges providers and facilities face is engaging patients in healthcare. As part of prioritizing measurable outcomes for a hospital and clinic, it’s essential that healthcare

Rethinking Patient Engagement in the Middle of a Pandemic

healthcareittoday.com

Rethinking Patient Engagement in the Middle of a Pandemic

The COVID-19 pandemic has successfully accelerated the availability of digital health tools, while simultaneously exposing opportunity for improvement in their ability to activate patients in their

Creating a Personalized Experience for Patients

physicianspractice.com

Creating a Personalized Experience for Patients

COVID-19 is proving that everyday factors can make a big difference in a person’s current and future risks and needs, along with the type of support and preventive actions essential to their total

Improve Senior Patient Communication With Technology

physicianspractice.com

Improve Senior Patient Communication With Technology

While the manner with which physicians communicate with their parents is incredibly important for better outcomes, the means by which they do so also has a big impact on their care. One of the primary

Three Ways to Boost Patient Confidence With Real-Time Contactless Communication

hitconsultant.net

Three Ways to Boost Patient Confidence With Real-Time Contactless Communication

The truth is, healthcare practices have been under immense pressure financially since the onset of Covid-19. A recent MGMA report found that 97% have experienced a negative financial impact related to

COVID-19 Communications: Meeting Patients Where They Are

healthitoutcomes.com

COVID-19 Communications: Meeting Patients Where They Are

The pace of vaccine production and distribution by the U.S. government has been accelerated, making more doses available to more people sooner. In many states, the prioritized rollout has transitioned

A Patient Engagement Strategy Needs to Deliver a Holistic Experience

hitconsultant.net

A Patient Engagement Strategy Needs to Deliver a Holistic Experience

Providers traditionally follow a three-pronged approach for closing care gaps: quality scorecards, population health management, and patient engagement. While quality metrics and population health

Elevating the Consumer Experience in Healthcare

healthtechmagazines.com

Elevating the Consumer Experience in Healthcare

As it turned out, healthcare is not Disneyland; it is an incredibly complex, highly regulated, and slow-moving ecosystem. The fragmentation and deeply ingrained provider-centric cultures inherent in

Innovative Patient Experiences: Four Pillars

healthcaretransformers.com

Innovative Patient Experiences: Four Pillars

Before COVID-19 or BC, research was already starting to show that investing in customer experience (CX) had the potential to double revenue within 36 months. Yet BC, many organizations, underestimated

Why Patient Experience Is Key to Post-COVID Growth

electronichealthreporter.com

Why Patient Experience Is Key to Post-COVID Growth

COVID-19 has disrupted industries and nowhere is it more apparent than in healthcare. Given the urgency of addressing the pandemic – from ensuring new protocols are in place amidst the pandemic,

How to Improve Patient Portal Adoption, Registration Rates

patientengagementhit.com

How to Improve Patient Portal Adoption, Registration Rates

Patient portal adoption and registration have been a critical goal for healthcare organizations ever since the Medicare & Medicaid EHR Incentive Programs launched the technology into the limelight.And

Strategies to Convince Hesitant Patients to get the COVID-19 Vaccine

Strategies to Convince Hesitant Patients to get the COVID-19 Vaccine

Despite the rollout of COVID-19 vaccine doses since mid-December 2020, there have been numerous logistical issues and ethical questions about how best to distribute those doses.While rural patients

A Data Strategy Is Key for Health Systems to Attract – And Keep – Patients

healthcareittoday.com

A Data Strategy Is Key for Health Systems to Attract – And Keep – Patients

The COVID-19 pandemic has highlighted gaps in our healthcare system but also illuminated opportunities for clinics and systems to build deeper relationships with existing and new patients and drive

CRM Seen as Critical Tool in Improving Patient Experience

healthcareitnews.com

CRM Seen as Critical Tool in Improving Patient Experience

Customer relationship management tools can be used by healthcare organizations to help attract, acquire, and retain customers, provide insight to drive behavior change, and help manage and unlock

Five Hospitals Tell How They've Improved Digital Communication With Patients

beckershospitalreview.com

Five Hospitals Tell How They've Improved Digital Communication With Patients

We are always looking for ways that technology can support both the patient and the members of the care team to improve patient and family engagement. Here are two recent examples:A few years ago, we

Patient Engagement Strategies Take Weight of Worry Off Patients and Increase …

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Patient Engagement Strategies Take Weight of Worry Off Patients and Increase Revenue

CentraCare Health improved point of service collections by 25% by giving options and out-of-pocket costs, says Sheri Liebl, the healthcare system's executive director of revenue cycle.

Three Digitized Ways to Improve the Member Experience

electronichealthreporter.com

Three Digitized Ways to Improve the Member Experience

Health plans are all too familiar with the challenges of member experience—that perfect storm of call/processing volume surge, staffing challenges, and critical moment-of-truth engagement pressures.To

The Promise of Conversational AI in Helping Restore the Doctor-Patient …

medcitynews.com

The Promise of Conversational AI in Helping Restore the Doctor-Patient Relationship

Artificial intelligence (AI) is known for using big data to detect anomalies in medical imaging, predict health outcomes, personalize treatment plans, even perform robotic surgery. One of the newest

New Communication Methods Can Help Ring in New Year of Greater Patient …

healthitoutcomes.com

New Communication Methods Can Help Ring in New Year of Greater Patient Engagement

Telemedicine has allowed providers to extend care to more people while helping keep down costs and increasing patient convenience. The telehealth market is expected to grow at a compound annual growth

How the Right Revenue Cycle Partnership Can Address Consumerism Challenges

physicianspractice.com

How the Right Revenue Cycle Partnership Can Address Consumerism Challenges

Healthcare consumerism has been a trend on the rise for many years but has never been more relevant than in the COVID-19 “new normal.” Since millions of patients are dealing with financial struggles,

How Covid-19 Should Change Your Chronic Disease Outreach

How Covid-19 Should Change Your Chronic Disease Outreach

In anticipation of a Covid-19 surge, many health systems have had to rethink care delivery, including canceling or shifting non-urgent appointments and restricting access to entry points. While these

Balancing the Human Touch With Digital Innovation to Enhance Patient Experience

Balancing the Human Touch With Digital Innovation to Enhance Patient Experience

The COVID-19 pandemic has, in many ways, fostered the long-awaited technological breakthrough many healthcare advocates have been anticipating for years: the acceptance of telehealth and changes in

Improving Patient Engagement Through Digital Tools

Improving Patient Engagement Through Digital Tools

The explosion of telehealth, videoconferencing, and digital tools generally have been essential during COVID-19, says Dr. Jeffrey M. Hoffman, FAMIA, chief medical information officer at Nationwide

The Future of Personalized Patient Engagement: Driving Optimal Population Health …

The Future of Personalized Patient Engagement: Driving Optimal Population Health Outcomes

While technology certainly hasn’t solved all our problems, one thing technology has provided healthcare is the opportunity to really personalize patient engagement at scale. The stark reality is that

What Rural Hospitals Can Teach Their Urban Counterparts About Patient Engagement

medcitynews.com

What Rural Hospitals Can Teach Their Urban Counterparts About Patient Engagement

For all hospitals, healthcare IT (HIT) must figure prominently in their route to recovery.For rural hospitals, necessity is the mother of invention when improving patient engagement and outcomes while

Catching Up on Care Post Covid-19 Requires ‘Digital Compassion’

medcitynews.com

Catching Up on Care Post Covid-19 Requires ‘Digital Compassion’

In addition to human empathy, we are also seeing a new “digital compassion” emerging as healthcare providers work to support patients in need during this uncertain time. Showing this kind of

How to Improve Patient Engagement Through Financial Information

medicaleconomics.com

How to Improve Patient Engagement Through Financial Information

Physicians may be focused on how patients are treated in their practices and the quality of care they receive, but they often overlook one of the biggest factors in engagement that also affects

Using Tech to Improve Patient Engagement in the New Normal

beckershospitalreview.com

Using Tech to Improve Patient Engagement in the New Normal

Although it has struggled to keep pace with other industries in digital adoption, the healthcare industry can move fast when it must. The industry’s response to COVID-19 makes that clear. Almost

How Physicians Can Humanize Virtual Care

medicaleconomics.com

How Physicians Can Humanize Virtual Care

With modern technology, not even the most welcoming office can humanize health care the way a virtual house call can. For years, we’ve assumed that physicians and patients must sit together in the

Selecting the Right Vendor Is Key to Improving the Patient Financial Experience, …

healthcarefinancenews.com

Selecting the Right Vendor Is Key to Improving the Patient Financial Experience, Finds KLAS

Fostering a positive financial experience for patients – and thereby capturing a more steady stream of revenue – is critical as healthcare organizations deal with the financial uncertainty created by

Improving Digital Patient Engagement During COVID-19: Geisinger’s Evolution

hcinnovationgroup.com

Improving Digital Patient Engagement During COVID-19: Geisinger’s Evolution

Although it was a priority for many healthcare organizations even before the COVID-19 pandemic, industry leaders have had to ramp up the frequency in which they leverage various digital channels to

Maintaining Momentum in Patient Engagement Technology Adoption

patientengagementhit.com

Maintaining Momentum in Patient Engagement Technology Adoption

If healthcare wants to keep up the gains in patient engagement technology adoption it saw at the onset of the COVID-19 pandemic; it’s going to need to tap the providers that patients trust, according

Reimagining Patient Engagement in a Value-Based Care Delivery System

patientengagementhit.com

Reimagining Patient Engagement in a Value-Based Care Delivery System

The Nuka System of Care which allows SCF to effectively treat those customer-owners. The Nuka System of Care is self-described as a “relationship-based, customer-owned approach to transforming health

Modernization Is the Key to Improve Patient Engagement

medicaleconomics.com

Modernization Is the Key to Improve Patient Engagement

The pressure has been on physicians to bring their patient experience up to a more modern patient experience for some time, says Ash Shehata, KPMG’s national sector leader for healthcare and life

4 Actions to Elevate the Patient Experience and Spark Growth

hitconsultant.net

4 Actions to Elevate the Patient Experience and Spark Growth

According to a new report from Accenture, 2 out of 3 patients are likely to switch to a new healthcare provider if their expectations for managing COVID-19 are not met, including sanitary and safety

What Medical Practices Are Adding in 2021 to Improve Patient Experience

What Medical Practices Are Adding in 2021 to Improve Patient Experience

In the early weeks of the pandemic, Merahn worked with a practice in the Bronx with 29 clinics serving a high proportion of low-income, high-risk patients that saw significant increases in

How to Use Apps to Improve Patient Outcomes

medicaleconomics.com

How to Use Apps to Improve Patient Outcomes

According to a 2016 study in Health Affairs, there were 165,000 mobile health apps available in Apple and Google digital storefronts. In the four years since that study was conducted, that number has

3 Tech-Driven Innovative Patient Engagement Strategies Transforming Healthcare …

medcitynews.com

3 Tech-Driven Innovative Patient Engagement Strategies Transforming Healthcare Today

The healthcare industry is rapidly shifting toward more participatory and consumer-centered medicine. This significant change in dynamics is what will push many organizations to embrace connected, on-

Level Up Your Engagement Strategy for 2021

healthcareittoday.com

Level Up Your Engagement Strategy for 2021

Effective patient engagement is widely known to be tied to high quality care, outcomes, and cost savings. Patient engagement is intrinsically tied to reductions in adverse events and emergent care —

How to Improve Patient Engagement With Referral Data

blog.definitivehc.com

How to Improve Patient Engagement With Referral Data

Care delivery is evolving as providers emphasize collaboration with patients to improve care outcomes. Patients are increasingly educated and invested in their own care and, because of this, are less

Customer Experience Automation - The Next Big Thing in Healthcare?

managedhealthcareexecutive.com

Customer Experience Automation - The Next Big Thing in Healthcare?

Customer experience is everything, especially for healthcare businesses.However, there seems to be a gap between healthcare providers and their consumers. Studies show that 81% of patients are

3 Tips for Maintaining Medicare Member Loyalty During COVID-19

electronichealthreporter.com

3 Tips for Maintaining Medicare Member Loyalty During COVID-19

The COVID-19 pandemic likely has Medicare members thinking ahead when it comes to their insurance plan and questioning whether they would be covered if they contract the virus, or if they would like

4 Strategies to Make Telehealth Work for Elderly Patients

4 Strategies to Make Telehealth Work for Elderly Patients

The Covid-19 pandemic catapulted telehealth into the mainstream and it is likely to remain there even after the pandemic subsides. It’s proved highly effective for younger, digitally savvy patients.

The Best Practices for Patient Appointment Reminders

healthtechzone.com

The Best Practices for Patient Appointment Reminders

Nowadays, it's imperative for health systems to utilize patient appointment reminders. A missed appointment can cause issues for both patients and the healthcare facilities. With that said, it's

How to Advocate Your Patient Portal at Your Practice

isalushealthcare.com

How to Advocate Your Patient Portal at Your Practice

The patient portal has become one of the most important parts of medical practices across the country. New technology offers total software integration that enables your practice to communicate more

A Guide to Using Data to Refine Your Patient Outreach Strategy

providertech.com

A Guide to Using Data to Refine Your Patient Outreach Strategy

The healthcare industry is catching on to the time and cost-savings of automated technology. From appointment reminders to scaled communication efforts, technology is enabling healthcare providers and

4 Marketing Best Practices for Medical Practices to Attract & Retain Patients

4 Marketing Best Practices for Medical Practices to Attract & Retain Patients

The world of marketing functions on coming up with ways to attract new customers and retaining the existing ones. While adhering to hectic patient schedules and delivering the best work, most medical

Factoring in Caregivers Adds Value to a Telehealth Program

mhealthintelligence.com

Factoring in Caregivers Adds Value to a Telehealth Program

Telehealth programs are so focused on connecting the patient with the provider that they sometimes forget about the other person in the room: the caregiver. And that’s a problem. Family members and

6 Ways to Reduce No Show Appointments

providertech.com

6 Ways to Reduce No Show Appointments

During a busy week, it’s easy to forget about scheduled healthcare appointments. But patients who miss appointments can be a source of frustration for physician practices as the last minute vacancies

Understanding How Consumers Pick Doctors Online

Understanding How Consumers Pick Doctors Online

To help promote your providers online, it’s essential medical group marketing and operations teams understand how health consumers qualify, evaluate, and select providers. Patients typically engage in

How Proactive Patient Engagement Can Influence Patient Health During COVID-19

managedhealthcareexecutive.com

How Proactive Patient Engagement Can Influence Patient Health During COVID-19

Crisis situations often unveil the true strength of relationships between healthcare stakeholders. Amid heightened concerns over the COVID-19 pandemic, consumers have naturally looked to their

Seven Steps to Fix Your Referrals

endeavor.swoogo.com

Seven Steps to Fix Your Referrals

IT resources are in high demand – and bandwidth is tight. This webinar will bring together data from several market studies to examine how IT leaders in healthcare can mitigate these challenges

How AI Chatbots Can Boost Patient Engagement And Care Experience

healthitanalytics.com

How AI Chatbots Can Boost Patient Engagement And Care Experience

An artificial intelligence-powered chatbot is helping UCHealth increase patient engagement and improve the care experience.The rise of artificial intelligence tools in healthcare has introduced new

Empowering Patients to Make Healthy Changes Virtually

psychologytoday.com

Empowering Patients to Make Healthy Changes Virtually

“Most clinicians have a really hard time talking to patients about healthy behavior change. We either beg or threaten them to make changes. This doesn’t work very well,” says Thomas Bodenheimer, M.D.,

Finding the Balance Between Patient Outreach and Patient Care With Technology

healthitoutcomes.com

Finding the Balance Between Patient Outreach and Patient Care With Technology

Patient engagement is crucial to all healthcare organizations. It might seem at first glance that the larger an organization is, the more hands there would be to connect with patients. Unfortunately,

How to Re-Engage Patients in the COVID19 Era

physicianspractice.com

How to Re-Engage Patients in the COVID19 Era

Many people have been hesitant about visiting the doctor’s office, which is yet another hurdle hospitals and health systems need to overcome. It is important to get patients back in the door to keep

Patient Engagement Strategies Ease Patient Worries, Increase Revenue

healthcareitnews.com

Patient Engagement Strategies Ease Patient Worries, Increase Revenue

Sheri Liebl, executive director of revenue cycle at CentraCare Health, says the healthcare system improved point of service collections by 25% by giving patients options.

How Physicians Can Humanize Virtual Care

medicaleconomics.com

How Physicians Can Humanize Virtual Care

With modern technology, not even the most welcoming office can humanize healthcare the way a virtual house call can. For years, we’ve assumed that physicians and patients must sit together in the same

Adding New Patients is Good, but Retaining Them is a Better Idea!

practicebuilders.com

Adding New Patients is Good, but Retaining Them is a Better Idea!

As a medical practice owner, what’s the one thing your practice counts on? The answer is – patients!While every medical practice needs to acquire new patients, it is equally critical to retain

How to Improve Your Virtual Patient Experience

binaryfountain.com

How to Improve Your Virtual Patient Experience

The adoption of telemedicine is shifting into hyper-drive, with virtual healthcare interactions on pace to top 1 billion by year’s end. When we surveyed hundreds of healthcare marketers

Types of Data-Driven Healthcare Campaigns to Drive New Patient Volumes

healthitoutcomes.com

Types of Data-Driven Healthcare Campaigns to Drive New Patient Volumes

Simply put, meeting aggressive service line goals, such as increasing market share, requires a strong data foundation and a precision marketing strategy. A comprehensive data intelligence system

Healthcare Marketing Tips for Getting More Patients Through the Door

healthcarebusinesstoday.com

Healthcare Marketing Tips for Getting More Patients Through the Door

Doctor’s offices, dentists, hospitals, and even insurance companies have a lot to deal with at any point in time. There is a lot that goes into operating any type of healthcare organization or

Five Strategies for Better Patient Access and Financial Engagement

changehealthcare.com

Five Strategies for Better Patient Access and Financial Engagement

With the rise of healthcare consumerism, people are looking to hospitals, health systems, and physician practices to deliver the same user-friendly, digital experiences they receive from other

4 Ways to Attract and Convert Today’s Healthcare Consumer

healthitanswers.net

4 Ways to Attract and Convert Today’s Healthcare Consumer

As innovative disrupters enter the healthcare market, today’s average consumer has many options for where and how to obtain healthcare services. That’s because today’s healthcare consumers shop for

Tips for Mastering Virtual Patient Engagement

hcinnovationgroup.com

Tips for Mastering Virtual Patient Engagement

The successful transition from in-person to audio/video interactions with patients shows strong potential to increase access and satisfaction over the long term. A Deloitte consumer survey shows 57

Building Patient Engagement Through Telehealth

medicaleconomics.com

Building Patient Engagement Through Telehealth

Virtual visits are going to be a larger part of health care moving forward and doctors need to embrace it to succeed.The pandemic brought telehealth into the mainstream for many physicians and

5 Strategies to Ensure Patients Use Telehealth Long After the Pandemic

beckershospitalreview.com

5 Strategies to Ensure Patients Use Telehealth Long After the Pandemic

The pandemic has brought about the rapid adoption of telehealth, as virtual care modalities have greatly aided the nation's efforts to slow the spread of COVID-19. However, it's important to remember

5 Ways to Prepare Your Patient for Their First Telemedicine Visit

medcitynews.com

5 Ways to Prepare Your Patient for Their First Telemedicine Visit

Telemedicine has fast become an important part of our new-normal, owing to its convenience, as well as the growing need to provide continuity of care to patients with chronic conditions in the face of

What Do Patients Expect Now?

healthcareittoday.com

What Do Patients Expect Now?

The way we give and receive health care looks starkly different today than it did a few months or even years ago. Providers’ care processes and communication methods that have long followed an “if it

10 Marketing Ideas if You Are Launching Telemedicine at Your Practice

10 Marketing Ideas if You Are Launching Telemedicine at Your Practice

In the current situation, putting off routine or non-emergent care is the most responsible and safest option, but it is also financially challenging for medical practices. It also may mean that

Patient Technical Onboarding for a Telehealth Visit

healthcareittoday.com

Patient Technical Onboarding for a Telehealth Visit

While most of us have now figured out how to connect a video connection in our daily lives, connecting to Skype or Facetime is different than connecting to most telehealth solutions. In fact, in many

5 Ways to Improve Patient Retention Rates

isalushealthcare.com

5 Ways to Improve Patient Retention Rates

As we enter 2020, providers are struggling now more than ever to maintain their patient retention rates. Millennials are transitioning into a stage in life where finding a quality physician is

How to Make Chronic Care Management Attractive to Eligible Patients

isalushealthcare.com

How to Make Chronic Care Management Attractive to Eligible Patients

While many providers have decided to make the move and begin implementing Chronic Care Management at their practice, they still need to get their patients to sign up for it. There is no doubt that CCM

How to Get Patients Interested in Chronic Care Management

isalushealthcare.com

How to Get Patients Interested in Chronic Care Management

Chronic Care Management is an incredible program that connects eligible Medicare patients across the country to life-saving services. Created in 2015, by the Centers for Medicare and Medicaid Services

Getting Patients to Like mHealth Again

Getting Patients to Like mHealth Again

Having become quite popular over the years, mobile healthcare seems to be entering a plateau. With the oversaturated market and top usage attributed to wealthier consumers, mHealth devices and apps

How Mobile Patient Engagement Can Change Patient Behavior

beckershospitalreview.com

How Mobile Patient Engagement Can Change Patient Behavior

Who is the most important driver of patient wellness? It’s the patient.Engaged patients are more satisfied patients and more apt to follow treatment plans. Fortunately, we are in a time when a

As Virtual Care Surges, Pharma Organizations Need to Reimagine Patient and …

healthitoutcomes.com

As Virtual Care Surges, Pharma Organizations Need to Reimagine Patient and Provider Engagement Strategies

We’ve all seen the headlines about the tsunami of growth expected to hit telehealth and virtual delivery of care. Recent events related to COVID-19 have certainly been one key market driver, however,

4 Patient Retention Strategies to Implement at Your Healthcare Practice

4 Patient Retention Strategies to Implement at Your Healthcare Practice

For private practices, especially smaller or newer practices, patient acquisition is the key component to growing a successful business. However, too often, healthcare practitioners don’t think beyond

Tips to Ensure Telehealth Patient Engagement

healthrecoverysolutions.com

Tips to Ensure Telehealth Patient Engagement

Any telehealth program, no matter the organization’s size, staffing structure, or patient demographics, is meant to be a system that will engage patients in their own care, empower them to improve

10 Secrets to Get Patients Using Patient Portals

blog.evisit.com

10 Secrets to Get Patients Using Patient Portals

Patient portals can be great tools for engaging your patients and can even help save you time when patients use secure messaging. Still, getting your practice’s patient portal set-up and actually

Digital Marketing for Healthcare - Best Practices to Retain Patients - September …

skyramtechnologies.com

Digital Marketing for Healthcare - Best Practices to Retain Patients - September 2020

The healthcare sector has evolved in many ways and the digital marketing strategies should not lag behind. It is important for the healthcare sector to retain patients and have a long-lasting

How Patient Engagement Supports Chronic Disease Management

patientengagementhit.com

How Patient Engagement Supports Chronic Disease Management

Using patient engagement for chronic disease management can be broken down into three general categories: preventing and detecting the condition, managing the condition with the provider, and managing

Four Hospitals Leveraging Social Media to Improve Patient Engagement

hitconsultant.net

Four Hospitals Leveraging Social Media to Improve Patient Engagement

Improved patient engagement can help keep people aware of the full range of resources they have access to, give a heads-up on any important information and offer an extra way to provide health