Customer Experience Automation - The Next Big Thing in Healthcare?
Customer experience is everything, especially for healthcare businesses.
However, there seems to be a gap between healthcare providers and their consumers. Studies show that 81% of patients are unsatisfied with their healthcare experience. While consumers believe their experience with a specialist should be as important as its products and services, they also think healthcare providers are more focused on industry needs than their patients’ needs. To address this gap, healthcare providers have started automating their customer experience (CX). Adopting and getting used to these digital innovations in healthcare can be crucial, but they will bring us to a future with limitless possibilities.
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