Why Patient Experience Matters – And How to Improve It
Patient expectations regarding their "experience" have changed dramatically in the last several years. This is not to say that clinical outcomes will be less important, but now patients are looking for exceptional engagement and experiences to tie in with the strong clinical outcomes.
Now, it's important to begin to leverage your technology investments to address immediate needs and also be a platform for more effective engagement and experience strategies. As healthcare is one of the fastest-growing markets today, organizations must find a way to use these technology investments as a catalyst to drive the transformation work.
Remember to focus on personalization and convenience as you roll out your new capabilities. As IT professionals and leaders, we are in a position to really help transform the way that patients, as customers, engage with our organizations.
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