4 Actions to Elevate the Patient Experience and Spark Growth

According to a new report from Accenture, 2 out of 3 patients are likely to switch to a new healthcare provider if their expectations for managing COVID-19 are not met, including sanitary and safety protocols, access to up-to-date information, and the availability of virtual care options. Based on a survey of more than 4,600 U.S. respondents, the report, “Elevating the Patient Experience to Fuel Growth,” notes that patients are looking for a safer, more secure, and convenient healthcare experience — including strict sanitary and safety protocols as well as virtual care options.

In addition, those who believe their healthcare providers handled COVID-19 poorly were three times more likely than satisfied patients to say they will either delay seeking services for at least a year or never return to that healthcare provider.