Four Strategies to Beat Retail Clinics in the Battle for Patient Experience
Today’s consumers are conditioned for instant gratification. Given these expectations, it’s no surprise that many healthcare consumers are drawn to the convenience provided by retail health clinics. For your health system to combat the onslaught of new entrants and compete with these growing retail clinics, you must ensure a seamless patient experience.
When you provide patients with the digital infrastructure to schedule appointments quickly and with multiple time slots, you can be much more competitive. Your health system can create this type of patient experience by utilizing an online scheduling solution.
Your health system can create personalized communications by tailoring your messaging to their patient profile data—including demographic information, medical history, and patient preference.
By doing so, you create an opportunity to become creative and offer a more innovative patient experience.
Did you find this useful?