The State of Digital Patient Access

The State of Digital Patient Access

Posted Sep 22, 2021 from

Digital access is critical for patient acquisition and retention as demand for online self-service continues to rise. However, an analysis of the top 20 US News and World Report-ranked health systems' websites reveals that significant opportunity remains to optimize the care search and scheduling experience.

Key Insights Include:

  • Less than half of the top health systems offer online scheduling for new patients
  • Just over 1/3 offer mobile apps that enable scheduling for consumers
  • Only one health system shows appointment availability in search results

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