Capabilities Vendors Offer across Patient Engagement

Patient engagement technology is pivotal in reshaping interactions between patients and healthcare providers, promoting a patient-centric approach. It encompasses mobile apps, wearables, telemedicine, and personalized health portals, empowering patients to actively manage their health. However, the sheer diversity of options available in the market presents a challenge for healthcare organizations aiming to make informed investments. To aid in this decision-making process, KLAS has recently released the 2023 Patient Engagement Ecosystem report. This report assesses vendors' capabilities, identifying those with comprehensive offerings and tracking their progress since the 2021 report. It also evaluates how the industry as a whole has matured in adopting patient engagement solutions. Ambulatory settings are crucial for patient healthcare interactions, relying on patient portals and tools for information dissemination, communication, self-scheduling, and bill payment. Notably, vendors offering these capabilities to ambulatory organizations include both established players and newer entrants in the patient engagement market. This diversity offers healthcare stakeholders a range of choices to enhance patient engagement.