6 Tips to Rebuild Patient Volume Post Pandemic
Rebuilding patient volume and re-engaging with your patients in 2021 requires a proactive approach to increase visits and care. Many practices responded to the pandemic by offering virtual appointments through telehealth sessions. If you haven’t made this option available yet, now would be a good time to begin. Patients can communicate with doctors over video conference software or ordinary voice calls.
Tell patients about this option through email, your newsletter, website, social channels, and posters in the reception area.
Reinforce the value of connecting with patients. They need to feel relaxed and safe as they venture into your offices after being cooped up for so long.
The more your staff engages with patients, the more loyalty you can cultivate from them. An extra dose of compassion may be called for. Patients will have been under enormous stress, worrying about their health and the safety of their loved ones.
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