Healthcare CRM in the Pandemic and Afterwards
It may seem that with the pandemic shaking healthcare systems globally, customer relationships become a low priority. However, this is not the case. The increased patient flow requires fast and efficient decisions for solving day-to-day tasks, and this is where healthcare CRM may be of help. Besides, analysts don’t rush to bury customer relationships either. For example, Markets and Markets predict a two-fold increase in the CRM market value for healthcare by 2023.
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