How to Use ServiceNow Tools to Drive Digital Transformation for Healthcare Organizations

The ServiceNow platform can be an engine for modernization if health IT leaders and their teams take advantage of all it has to offer. To do that at scale, IT teams must be able to meet healthcare organizations’ needs quickly, be agile in how they operate, and develop and implement new solutions to support a modern care delivery experience. About 60 percent of health technology executives surveyed by the Deloitte Center for Health Solutions described their organizations as being midway through their digital transformation journeys, with 28 percent reporting that they were far from their ideal digital state. In addition, 40 percent of respondents reported that their healthcare organization doesn’t have a well-defined digital transformation strategy.

However, as many healthcare organizations approach digital transformation, they are taking a consumer-centric approach. Ninety-two percent of respondents reported achieving a better patient experience as the top desired outcome from digital transformation. To spur digital transformation, healthcare organizations are increasingly turning to tools from ServiceNow, not just for functions such as IT service management (ITSM) but also for a service-oriented IT model that enables an IT team to advance a healthcare organization’s digital strategy and mission. ServiceNow’s platform can serve as a modern operational backbone for healthcare organizations seeking to transform how they delivery care and engage with patients.