Customer Experience has become a critical deciding factor for customer loyalty and retention and is turning into a major driving factor for companies’ business performance. Some technologies such as big data analytics, artificial intelligence, virtual reality, Internet of Things (IoT), cloud technology, blockchain, etc empower businesses with the ability to expand service offerings and enhance the customer experience.
Know anyone building innovative solutions that belong in this 'Customer Experience Enhancement Practices & Technologies'?
Companies that deliver relevant, personalized experiences for their customers are seeing outsized results. Using customer experience analytics, 8x8 shines the light on where to focus your attention to …
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