Gartner: Customer Experience

Customer experience in healthcare includes the range of interactions patients have with healthcare systems, doctors, physicians, healthcare professionals, hospital staff physician practices, and other healthcare facilities. Customer experience or patient experience in healthcare is an integral component of overall healthcare quality. It includes different aspects of care delivery that patients highly value while receiving and seeking care. Such aspects may involve easy access to health information, timely appointments, easy interactions with healthcare providers, etc.

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Gartner: Customer Experience Topic Insights

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