Customer experience in healthcare includes the range of interactions patients have with healthcare systems, doctors, physicians, healthcare professionals, hospital staff physician practices, and other healthcare facilities. Customer experience or patient experience in healthcare is an integral component of overall healthcare quality. It includes different aspects of care delivery that patients highly value while receiving and seeking care. Such aspects may involve easy access to health information, timely appointments, easy interactions with healthcare providers, etc.
Know anyone building innovative solutions that belong in this 'Customer Experience'?
From record enrollment numbers, the shift to digital channels, work-from-home adoption, to evolving member needs and expectations, our industry has gone through a dramatic transformation. While the trends can be daunting, we’ll look at them from the lens of opportunities to create easier member experiences and boost meaningful engagement.
Join fellow member-centric leaders in this interactive and engaging conversation on customer experience (CX) strategies that help members get the care they need and feel valued – building long-term loyalty and a healthier bottom line.
Companies that deliver relevant, personalized experiences for their customers are seeing outsized results. Using customer experience analytics, 8x8 shines the light on where to focus your attention to …
If you’ve ever left a review for a neighborhood restaurant on Yelp, you’ve influenced a local business’s marketing. That’s exactly the same strategy that IBM is now using to drive multi-million-dollar …
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