When it comes to Digital Health, Access is the Bare Minimum Patients need High-Quality Healthcare Experiences

As telehealth has become a bigger part of the healthcare system, focusing on access is important, but quality of care matters, too. When digital health platforms are thoughtful, innovative, and focused on delivering quality care, they can offer a more inspiring vision for the future of healthcare. The U.S. is not known for its healthcare accessibility. But even among patients who do have access in a traditional sense with good health insurance and an abundance of doctors in their area there are many who aren’t pleased with the quality of care, or who even mistrust their providers.

In a system increasingly pressed for resources, patients feel like they are being treated like a number, unable to truly advocate for their needs in appointments that last only 18 minutes on average. This shows in customer experience data, with the net promoter score of traditional healthcare providers averaging just nine out of 100 - meaning a high percentage of patients are unenthusiastic or unhappy with the current system.

Clearly patients aren’t only in need of more basic access to care they want access to higher quality care, too. As telehealth has become a bigger part of the healthcare system, focusing on access is important, but quality of care matters, too. When digital health platforms are thoughtful, innovative, and focused on delivering quality care, they can offer a more inspiring vision for the future of healthcare.