KLAS: Consumer Financial Experience

Consumer Financial Experience refers to a consumer, such as a patient’s experience of making payments for the services availed. Poor consumer financial experience can undermine a healthcare organization’s reputation despite providing high-quality care. The financial experience can be improved using patient payment technology that enables the patients to see the cost of the services and pay through digital tools and solutions without the provider’s help. Patient payment tools can help overcome payment hurdles, thereby improving patient experience. Providers are also benefitted from increased collections due to the ease of use.

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