Patient Access Center Services

Change Healthcare

Patient Access Center Services

An outsourced call center for large physician groups, hospitals & health systems that want to create an exceptional patient experience

Digital Workflow Solutions

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Our Healthcare Call Center Expertise:

  • Improve efficiency and consumer satisfaction by speeding up response time.

  • Help reduce cancellations, rescheduling, patient complaints, and no-shows.

  • Help eliminate costs related to staff attrition and facility space.

  • Deliver an optimal patient experience by assessing, triaging, and connecting the patient with the right provider at the right time.

  • Optimize financial clearance with automated, real-time eligibility verification and preauthorization, and drive increased collections.

  • Continually assess our call center performance with direct access to real-time activity and consistent reporting.

  • Our staff is immersed in the intricacies of patient access services, collections, and customer support. Rigorous quality standards and in-depth, ongoing training facilitate patient acquisition.

Patient Access Center Services