RCM: The Art of Compassionate Billing—and Why You Should Put Patients First?

A woman is charged $22,000 for stitches and scar repair after being bitten by a dog. A man gets hit with a $30,000 bill for ACL reconstruction surgery. People around the country receive Covid-19 test bills ranging from a few dollars to more than $1,000—and to make things worse, they aren’t supposed to receive a bill, anyway. 

Surprise billing in healthcare is a nightmare, and it happens all the time. It takes a severe emotional toll, as well as a monetary one. Nearly 30 million Americans are uninsured, but having insurance can still leave people vulnerable as they spend countless hours submitting claims, providing documentation, following up on claims, and fighting charges they can’t understand. Even those with robust coverage are facing fees they did not expect. Meanwhile, insurance deductibles and out-of-pocket medical expenses are increasing at staggering rates, and 84% of U.S. adults are worried about paying for their healthcare costs. Surprise billing compounds frustration and stress by