Digital Transformation: 4 Moves Finance Leaders Can Make to Emerge Stronger

In this time of crisis, the U.S. healthcare system has struggled to safeguard lives and suppress the COVID-19 virus, while buckling under financial strains, low consumer confidence, and the burden of persistent clinician burnout. And yet, the industry is experiencing an unprecedented digital transformation. Between regulatory changes and billions of dollars of investment into new disruptors, the stage is set for transformative change.

In the midst of uncertainty stemming from the pandemic, healthcare finance leaders need to partner across the C-suite to make critical decisions about the future. While the core tenets of growth, financial stewardship, and quality remain the same, health systems must tailor their strategies to the unique realities of today’s context.

How can the U.S. healthcare system emerge stronger from this crisis with durable, high-impact strategies? Input from hospital and health system leaders reveals there are 4 Big Moves that center around the goals of winning the consumer to grow share while capturing and delivering differentiated value to stay essential to payers: