Patient Engagement Tools Can Speed, Streamline COVID-19 Vaccine Rollout

Healthcare has a customer service problem – and that "could be the difference between achieving herd immunity in 2021, or not."

As the slower-than-expected COVID-19 vaccine rollout continues around the United States, experts have noted the importance of the "last mile" – getting dosages into the arms of patients.

Some industry leaders say that although the logistics are certainly important, using existing patient engagement technology to complement vaccination outreach could be key to ensuring that every American who needs protection from COVID-19 can get it.

Guillaume de Zwirek, CEO of Well Health, told Healthcare IT News that he believes the best strategy is to "meet patients where they are."