MAP Evaluation Series: An Introduction to Service Design for Community-Based Health Innovation

This workshop introduced the concept and practice of community-based health innovation with a focus on service design, and contrasted service design with conventional approaches to implementation science that are often used in health care. It included an overview of service design practice along with case examples, and presented an understanding of how service design can be approached from a social justice perspective. Practical approaches to using a service design approach in community-based health care were also presented. Health innovation refers to a set of concepts and approaches focused on creating, maintaining and restoring health. The concepts and methods of innovation have been increasingly used to improve the delivery of community-based services. Community-based approaches to health innovation are becoming increasingly common as the urgency of re-thinking community-based service delivery becomes clearer. Service design refers to a human-centred approach to building services that are efficient, desirable, and usable in particular contexts.