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@ShahidNShah
Digital Healthcare Delivery: Four Things That Matter Most
The following is a guest article by Janelle Estes, Chief Insights Officer at UserTesting, a video-based human insight platform.In a world that runs at lightning speed and thrives on instant gratification, getting in to see a doctor tends to be a painfully slow exception.On average, it takes 26 days to schedule a new patient appointment in-office in large U.S. cities, according to a recent study by medical staffing firm AMN Healthcare. Development and innovation in telehealth was already underway in recent years, but usage skyrocketed during the pandemic as people sought alternatives to in-person visits and it remains high today. According to a McKinsey report, telehealth utilization is 38 times higher than before COVID-19. The result: healthcare consumerization that is transforming the industry in much the same way that digitization has shaken up retail and so many other sectors.
Medigy Insights
Telehealth has experienced substantial growth in recent years, driven by the COVID-19 pandemic and the increasing demand for alternatives to in-person medical appointments. A recent study by AMN Healthcare found that it takes an average of 26 days to schedule a new patient appointment in-office in large U.S. cities. The utilization of telehealth has increased dramatically as a result, with a 38-fold increase compared to pre-pandemic levels, according to a report by McKinsey. This surge in telehealth utilization is driving the healthcare industry towards consumerization, much like digitization has disrupted retail and other sectors.
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