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Clinician-Patient Asynchronous Text Messaging Communication in Hospital-at-Home Care: Qualitative Study
Hospital-at-home (HaH) care models are increasingly being adopted as a strategy to treat older adults with acute care needs and reduce strain on health care systems. Technological innovations, particularly digital communication platforms, have become essential in enabling care delivery beyond traditional hospital settings. Among these, asynchronous messaging tools have the potential to facilitate safe, timely, and coordinated interactions between health care providers, patients, and caregivers.
Medigy Insights
As hospital-at-home programs expand, asynchronous text messaging is emerging as a key tool for clinician-patient communication, enabling faster issue resolution, ongoing monitoring, and greater convenience without requiring real-time interactions. The study found that effective messaging can strengthen patient engagement while helping care teams manage patients safely outside traditional hospital settings.
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