Six Tips to Improve the Patient Financial Experience

Six Tips to Improve the Patient Financial Experience

Posted Feb 1, 2021 from

If your health system doesn’t embrace self-service digital payments, it will be left behind.

According to a Pew Research study, 77 percent of Americans own a smartphone, and 88 percent of Americans use the internet. Additionally, people over the age of 50 had the largest increase in smartphone adoption.

Not only do U.S. consumers use digital platforms, but they also increasingly demand digital payment tools. Today, most patients expect to be able to pay their bills online and via smartphones.

Data shows that over 30 percent of patient payment dollars come from digital channels. To ensure you tap into these essential dollars, embrace and promote a state-of-the-art digital patient payment experience.

In this climate, it’s essential that every health system focuses on boosting patient payments.

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