Patient Experience 2.0: A Shift in Priorities Defined by a Year of the Pandemic

The COVID-19 pandemic has upended the healthcare continuum within the past year, creating many roadblocks in the path towards high-quality care delivery.

Providers of all types are exploring new methods, processes, and solutions that can help them meet both evolving patient desires and shifting demands for episodic and longitudinal care.

To keep this influx of patients safe from infection and physically distanced for as much of their visit as possible, clinics are offering expanded visit-related functionalities through digital platforms. Online portals allow patients to handle almost all non-treatment visit components virtually.

Additionally, to add digital convenience beyond online scheduling, EPR increases accuracy in the electronic record, enabling smoother processing of claims, fewer rejections, and quicker payment.

To enhance engagement between on-site providers and off-site patients, urgent care providers can harness technology to stay connected with their patients before, during, and after a visit.