The Importance of Resolution-Centered Customer Care in the Healthcare Industry

The Importance of Resolution-Centered Customer Care in the Healthcare Industry

Posted Mar 15, 2021 from
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Today’s patients want customer service representatives to meet their unique needs and provide them with answers that serve as an extension of their medical providers’ offices. When a question needs to be answered, patients want assistance at their fingertips. To meet this need, healthcare providers are leveraging highly sophisticated customer service technologies such as artificial intelligence (AI), self-service, and new, advanced chatbots to provide a resolution-centered, stress-free solution.

During this time, tools that allow self-service customer response techniques are more important than ever. Expanding online options can help alleviate healthcare facilities’ high call volumes. Self-service is a rapidly growing customer care pathway that can make a significant impact on workforce load for hospitals and healthcare facilities. 

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