Standard Occupational Classification (SOC): Hotel, Motel, and Resort Desk Clerks

Hotel, motel, and resort desk clerks in healthcare work in hotels, motels, and resorts within healthcare facilities such as hospitals and rehabilitation centers. They are responsible for checking guests in and out, answering questions, and providing information about the facility and its services. They may also handle reservations, process payments, and handle any complaints or issues that guests may have.

In healthcare facilities, these clerks may also need to coordinate with other departments such as the nursing or the therapy staff to ensure that the guests’ needs and requests are met, and that their stay is as comfortable as possible. They may also be responsible for ensuring that the guests are aware of any restrictions or guidelines that may apply due to their medical conditions.

In addition, they may also be responsible for maintaining accurate records and reports, such as guest information and billing records, and for handling any administrative tasks that may be required. They may also be required to be familiar with the medical and healthcare-specific terminology and regulations, to ensure that they can communicate effectively with the guests and other staff members.