Standard Occupational Classification (SOC): Bill and Account Collectors
In the healthcare industry, bill and account collectors are responsible for following up with patients and insurance companies to collect payment for medical services and procedures. They may work for hospitals, clinics, private practices, or other healthcare organizations.
Some of the tasks that bill and account collectors may perform include:
Contacting patients to discuss outstanding balances and payment options
Working with patients to develop payment plans
Negotiating payment arrangements with insurance companies
Reviewing and verifying the accuracy of patient billing records
Resolving billing disputes or discrepancies
Bill and account collectors may use a variety of methods to communicate with patients and insurance companies, including phone calls, emails, and in-person meetings. They may also use specialized software to track and manage billing and payment information.
It is important for bill and account collectors to have strong communication and customer service skills, as well as a thorough understanding of healthcare billing and insurance policies. They may also need to be familiar with state and federal laws related to healthcare billing and collections.
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