KLAS: Go-Live Support

Go-Live support is the official availability of some information to users at a specific go-live phase. It includes projects where consultants are brought in to assist during the go-live phase of a HIT product implementation and includes elbow-to-elbow support. Go live support services should be supported by trained and experienced professionals to avoid common go-live pitfalls. A typical go-live support service in a healthcare organization involves hundreds of people from all departments from admissions to ICU. Go-Live support within healthcare organizations often ensures the EHR implementation and seamless virtual transition to both patients and staff. A successful EHR go-live is essential for assuring a high level of quality patient care for all organizations.

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