Healthcare IT News: Enterprise Service Management

Enterprise service management (ESM) is a service domain that is responsible for offering services to people within an organization. It is about employing a service-oriented business model to the way an organization functions internally. ESM is an operational architecture that considers each service provider within an organization as a service domain. Such a service domain is responsible for offering services to people within an organization. It keeps all the business assets such as processes, people, and technology in place so that the organization can achieve its business goals.

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