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Gartner: Customer Service & Support

Customer Service and Support or CSS is a service that is accountable for the retention and the strengthening of the customer relationship with the provider when a product or service is sold. There is a strong need for a complex technological infrastructure to abide by the emerging complexities in customer interactions. Customer service should have an extensible and flexible technical infrastructure to merge the front-office workflow with the back-end processes.

Know anyone building innovative solutions that belong in this  'Customer Service & Support'?

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