Frost & Sullivan: Business Process Outsourcing (BPO)

Business Process Outsourcing (BPO) solutions involve contracting of a specific business function, such as customer support, marketing, etc or outsourcing strategic tasks, such as data mining and data analytics. Business process partners mainly provide BPO services for industries such as banking and capital markets, insurance, telecom, healthcare, and pharma, etc, and domain-specific solutions such as finance and accounting, KPO/analytics, supply chain, quality assurance (QA), human resource (HR), etc. Business Process Outsourcing is also referred to as information technology-enabled services (ITES).

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