Upfront activates patients before, after and between each visit with your health system to ensure every patient gets the care they need. Personalization is the key to the superior outcomes Upfront produces. Using advanced analytics, Upfront uniquely adapts communication channel and content to the individual, eliminating common barriers to patient engagement by digitally guiding them to the services they need while driving a significant return on investment for the health system.
With Upfront, you can deliver a differentiated patient experience that proactively engages each patient to close care gaps, attend visits, reschedule in one click rather than no show or cancel, enroll in necessary services (like care management or Medicare Advantage), improve medication adherence, follow up after a transition of care, prepare for an episode of care, and schedule open referrals or other necessary care.
Upfront provides your contact center and other team members a unified view of historical patient communications across all outreach and patient responses for all modalities (SMS, e-mail, digital voice, etc.)