The Amelia Integrated Platform works with providers and payers to help deliver excellent service, while relieving overburdened staff from repetitive, high-volume tasks.
Our Amelia® Integrated Platform includes two market-leading, enterprise-ready solutions, Conversational AI and AIOps, that have delivered IT and business value for thousands of users around the world. Purpose-built to help companies transform into friction-less digital enterprises utilizing Amelia’s Conversational AI and AIOps, enabled by foundational Orchestration Services. Customers leverage the Amelia competencies best suited for their specific use cases.
High volumes of patient requests connected to healthcare coverage and insurance are straining provider systems, which negatively impacts overall patient care and wellness. Call centers in the health insurance industry are seeing an increase in call volume, and healthcare providers overall are looking for ways to scale patient experiences. Amelia can address these challenges and more.