SPH Analytics offers the leading healthcare measurement and analytics platform to understand and impact consumer experience and engagement.
Improving the patient experience and maximizing patient satisfaction is an important goal for healthcare providers across the spectrum of care. The goals of healthcare have magnified the focus on patient experience and satisfaction not only with their outcomes but also with the non-clinical aspects of their experience.
Providers want patients to feel they are being treated with dignity and with great customer service. Patient experience surveys are a great way for healthcare providers to understand the perspectives of their patients.