Relationship-Based Care® (RBC) is a culture transformation care model and operational framework for improving employee engagement and retention, patient experience, quality, safety, and financial performance. Relationship-Based Care advances the culture of health care organizations by focusing on three key relationships: relationship with self, with colleagues, and with patients/families. Structures, processes, and relationships are designed to support every team member’s ability to provide attuned, compassionate, high-quality care.
In a Relationship-Based Care organization employees feel empowered and trusted (because they are) and therefore are engaged and satisfied. The Relationship-Based Care model and supporting programs for implementation integrate eight dimensions that support high quality clinical caregiving. These eight dimensions are Healing Culture, Patient and Family (in the center of care), Leadership, Teamwork, Interprofessional Practice, Care Delivery, System Design, and Evidence.