Send actionable, on-demand messages
Don’t just alert patients to events such as clinic closure. Instead, include personalized, actionable links to cancel or reschedule their appointment. This means a better patient experience and less work for your staff.
Remind patients of their appointments through multi-channel messaging
Send unlimited on-brand emails, text messages, and automated voice calls to schedule appointments or for appointment reminders. Our evidence-based protocols reduce no-show rates.
Take patients on journeys
Using our care pathway messaging features, you can build segmented journeys for patients so that they know how to prepare for procedures or more effectively manage their chronic disease.
Automate population health outreach
Reach out patients for needed services such as annual wellness checks or mammograms. Patients can click on a link to easily book needed care.
Manage your reputation
Capture real-time, actionable patient feedback via text. Collected additional feedback from unhappy patients and notify your staff in real-time for service recovery. Drive happy patients to positive online reviews on whatever platorm you want (like Yelp, Google, Facebook, Healthgrades, CareDash or Vitals).
Use referral tasking to track, schedule, and close the loop on referrals. We do the heavy lifting of contacting the patient and providing them with ways they can automatically schedule care. Referring providers are automatically notified that the service is completed via secure email of fax.
You can send out customized surveys to measure patient experience or clinical outcomes. Our patient reported outcomes include clinically validated surveys such as NIH-PROMIS, HOOS, KOOS, Oxford Knee Score, PHQ-9, and others.
Track how you’re doing
Analytics to measure effectiveness of messaging, as well as referral volume and loyalty.