Coding for healthcare services is an increasingly complex discipline requiring ongoing attention to regulatory changes, patient care and clinical documentation. Our unique combination of talent, technology and proven expertise drive greater efficiency, provide better visibility and strengthen profitability.
Business Intelligence & Analytics
Insight into performance is the cornerstone of achieving high quality and accuracy in coding. Daily DNFB and weekly individual productivity scorecards enable transparency into processes and team member effectiveness.
A governance structure leveraging defect-oriented analytics, standard tolerance thresholds, and account ownership drives quick containment of issues and ensures DNFB stays on track.
Human Capital Management
Comprehensive screening and onboarding of candidates paired with thorough training and continuing education provide the foundation of an effective coding organization. Data driven performance management and quality assurance deliver ongoing consistency in team member results.
A four-stage quality and compliance program, including pre-bill audit, review by certified auditors, corporate compliance review in high-risk areas, and external audits (as deemed necessary), minimizes risk related to coding and billing accuracy.