PerfectServe Patient Engagement Solution

PerfectServe, Inc.

PerfectServe Patient Engagement Solution

Support patients before, during, and after care using secure tools for virtual and in-person patient visits

Patient Engagement

Do you know anyone using PerfectServe Patient Engagement Solution?

Wellness Management

Avoid admissions and readmissions by providing continuous support to patients in their health journey.

  • Health and Wellness Information

  • Well-Child Appointment Reminders

  • Monitor Key Health Indicators

Patient Access

Make every touchpoint a patient has with your organization exceptional no matter where or how it takes place.

  • Automated Inbound Call Routing

  • After Hours Call Management

  • Text Website’s Phone Number

  • Website Chat Bot

Care Navigation

Reduce no-shows and help guide patients through simple, successful encounters with your providers.

  • Appointment Confirmations

  • Appointment Reminders

  • Pre-Appointment Instructions

  • Follow-Up Reminders

  • Social Support Based on SDOH

Virtual Waiting Room

Maintain a safe and comfortable connection with patients throughout their visit by helping to minimize germ exposure and discomfort.

  • Arrival Instructions

  • Patient Arrival Notification

  • “Ok to Enter” Notification

  • Integrates With Scheduling/EMR/Practice Management

Video Visits

Enable ad-hoc connections to become income generating telehealth visits with multiple ways for patients to connect with providers text, call, and video.

  • Scheduled and On-Demand Video Visits

  • Virtual Rounding

  • No Patient App to Download

  • Accessible From Core PerfectServe and Telmediq Apps

Family Member Updates

Keep approved family members in the loop during patient care and post-discharge, despite geographical barriers or visiting restrictions.

  • Status Updates to Pre-Approved Family Members

  • Patient Drop-Off and Pick-Up Coordination

  • Secure Video, Voice, and Text

Family Provider Updates

PerfectServe simplifies sending Admission, Discharge, and Transfer (ADT) Event Notifications to patients’ primary and family providers for enhanced continuity of care.

  • Status Updates to Pre-Approved Family Provider

  • Satisfy CMS Conditions of Participation (CoPs)

  • Secure Video, Voice, and Text

Post-Encounter Support

Easily survey patients to gauge their pain level and satisfaction with treatment. Follow up with information to help them stay on track with their care plan.

  • Satisfaction Surveys

  • Prescription Reminders

  • Pain and Status Surveys

  • Care Plan Adherence Support

  • Educational Resources

Chronic Condition Management

Help patients manage chronic conditions with treatment reminders, ongoing education, and two-way interaction.

  • Educational Resources

  • Monitor Key Health Indicators

  • Social Support Based on SDOH (e.g. Food Coupons)

  • Ongoing Encouragement

PerfectServe Patient Engagement Solution

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