Firstsource Healthcare Cloud: Prior Authorization Services

Firstsource Solutions Limited

Firstsource Healthcare Cloud: Prior Authorization Services

Turbo charge revenue cycle processes and the patient experience

Prior Authorization

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An efficient prior authorization process is crucial to driving superior patient engagement, financial experience, and satisfaction. 91% of all care delays can be attributed to prior authorization issues. Annually, prior authorization requests amount to more than $265 Mn, with volumes continuing to increase at more than 20% per annum.

Firstsource’s Prior Authorization Services create a streamlined digital-first process that identifies the need for prior authorization, enables the process, and facilitates status checks, enhancing the patient experience and provider revenues. The Cloud-first solution enables hospitals to integrate key functions into a unified workflow, identifies various payment methods and validates authorization. This provides patients peace of mind about how they are going to pay for their care - even before they set foot in the facility. The easy-to-implement and scalable solution is EMR compatible and can go-live within 90 days from contract signing.


  • 25% reduction in cancellation and no-show rates

  • 90% or greater personalized bill estimate accuracy

  • Over 60% increase in staff productivity

  • Less than 1% payer rules error rate

Firstsource Healthcare Cloud: Prior Authorization Services

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