How Can Dentists Use AI in Their Practices?

Artificial intelligence (AI) is no longer a concept of science fiction. It’s already making a significant difference in dental practices around the UK. In fact, a 2023 survey found that over 30% of dental clinics are exploring or using AI tools to improve patient care and operational efficiency. But how exactly can AI help dentists on a day-to-day basis?

Can AI Help With Managing Appointments?

Yes, AI is already improving how practices manage their appointment books. One of the most practical tools is an AI-powered scheduling assistant that can automatically handle patient bookings, cancellations, and reminders. 

This means less back-and-forth for your reception team and fewer missed appointments. For example, automated text or voice reminders can cut no-shows by up to 35%, according to recent healthcare data. Patients are more likely to attend when they get a reminder or are given an easy option to reschedule.

AI can also detect patterns in patient demand, helping practices plan staffing and availability more effectively. Over time, this makes scheduling smarter and smoother for both patients and staff.

What Is an AI Voice Agent and How Can It Help?

An AI voice agent is a virtual receptionist that answers phone calls, amongst a range of other time-saving tasks. It can speak naturally with patients, answer questions, check availability, and book appointments — even outside of working hours. This is especially useful during peak times, such as the 8 a.m. rush when phone lines are often jammed.

Instead of missing calls or putting patients on hold, the voice agent handles multiple calls at once. Patients get immediate help, and staff are freed up to focus on in-person care rather than being stuck on the phone. Some systems can even understand basic clinical queries and triage patients based on urgency, making sure serious concerns are seen first.

Can AI Improve the Patient Experience?

AI can absolutely improve the dental patient experience. AI tools make it easier for patients to connect with your practice, find answers to their questions, and feel supported throughout their care. Practices like SilverOak Dentistry use chatbots to help answer questions for customers making enquiries about things like dental implants and invisalign – and also use an online booking system that offers AI prompts for people who might need to reschedule months later.

For example, a patient who works shifts or has young children may find it hard to call during working hours. A 24/7 AI system gives them the freedom to book, reschedule, or get updates whenever it suits them.

AI also helps create a more consistent and accurate experience. Whether a patient calls on a Monday morning or a Sunday evening, they receive the same helpful information and tone. That consistency builds trust and reflects well on your brand.

Is AI Difficult to Set Up?

No! AI systems are far more accessible to set up and manage than many people think. Some providers offer plug-and-play services with minimal setup and no need for specialist equipment. Costs vary depending on the system, but the long-term benefits often outweigh the investment. Practices that use AI for bookings and triage tend to reduce admin overheads and improve patient satisfaction — both of which have a positive impact on revenue and reputation.

As more patients expect quick, seamless service, AI offers a practical way for dentists to keep up without overloading their team.