Zoom launches agentic AI-powered mobile comms for frontline staff

A new tool, Zoom Workplace for Frontline, is now generally available to all customers. It uses agentic artificial intelligence to help improve on-shift communications and work management, the telehealth company said Wednesday.

WHY IT MATTERS

With a real-time activity feed, as well as auto-generated on-shift chat groups and push-to-talk functionality, Zoom said Wednesday in its announcement that it aims to boost productivity, collaboration and connection among frontline teams in several industries. 

For healthcare workers, Zoom's new agentic AI-driven application is about enhancing communications collaboration within a shift, as Ritu Mukherjee, Zoom's head of product, business acceleration and readiness, explained at the HIMSS25 global conference and exhibition in March.
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