A guide to healthcare digital transformation and the digital-first model

A guide to healthcare digital transformation and the digital-first model

Dr. Gauri Puri, chief business officer for healthcare at WNS, a global business process management company, offers a deep dive that can lead IT leaders at hospitals and health systems on the road to digital success.

Besides being all the rage in the industry, digital transformation is a key component to the strategy of forward-leaning hospitals and health systems today. It aligns healthcare organizations with its customers – highly digital patients.

This is one of the most important topics healthcare CIOs and other C-suite and health IT leaders can be talking about today. Which is why we sat down for a chat with Dr. Gauri Puri, chief business officer, healthcare and life sciences business unit, at WNS, a global business process management company that works with businesses across industries, including healthcare.

Here we discuss what successful digital transformation of processes like administration, revenue cycle and clinical management looks like; a digital-first model for clinical and revenue cycle management, and how providers can approach adopting the model; and how emerging technologies can help providers prevent issues like revenue leakage and payment delays.


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