Bot Docs? 69% of Patients Uncomfortable with AI Diagnosing Them

Bot Docs? 69% of Patients Uncomfortable with AI Diagnosing Them

A new Salesforce survey reveals 69% of U.S. adults are uncomfortable with healthcare companies using AI to diagnose them.

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Medigy Insights

A recent survey highlights widespread discomfort among U.S. adults regarding healthcare companies using AI for diagnosis, with 69% expressing unease. Despite this, there's a consensus that AI can alleviate physician burnout by managing administrative tasks. However, trust in physicians remains high, with 70% of respondents turning to them for healthcare information. Only 10% of surveyed adults feel they understand AI's role in healthcare, potentially impeding trust. Concerns over AI's impact on the patient-provider relationship, security, and privacy persist, particularly among Gen Z. Patients are most comfortable with AI handling non-clinical tasks, such as scheduling appointments and estimating medical expenses. Collaboration between AI and healthcare professionals may lead to broader acceptance in the future, particularly in tasks like medical imaging analysis and risk factor prediction.




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