Opening the digital front door for patients

The healthcare experience today can still feel like a trip down an ever-winding road for patients. Appointment juggling, navigating unfamiliar clinics and hospitals, and endless waiting rooms. These in-person experiences can be made even worse when you consider the added stress of an illness or injury. But it doesn’t have to be this way.

The unprecedented adoption of virtual care has permanently shifted attitudes and behaviours. Digital prescreening ahead of an appointment has become the relative norm, becoming a valuable first-point of contact for both patient and healthcare providers.

What if we were able to take this process one step further, and create a digital front door — one that could improve communication between patients and physicians, reduce overhead costs, and drive better experiences and outcomes? With available digital tools, this vision can become a reality.