Using Patient Connect and Connect Care eliminates playing phone tag with patients, which means less wait time and frustration for both parties. Previously, it took an average of 1.5 to 2.5 calls to schedule a patient. Staff would have to call patients for the missing information and if the patient was unable to answer, a message would be left. Patients would have to return the call and get in the call queue to complete the information.
Now with these innovative tools, it’s a win-win situation. Patients are empowered to quickly share necessary details and schedule their appointment anytime and anywhere that is convenient to them all with the click of a button. Additionally, staff no longer have long queues of phone calls to make and follow up, again allowing them to focus more on helping patients who need more assistance.
Between January and June 2021, about 20% of referrals were self-scheduled by patients, and the average number of referrals processed per full-time equivalent per day has been increased by around 50%. We’ve also had a 40% decrease in referral processing time.
The Patient Access Suite has improved both the patient and staff experience. Overall feedback from patients and staff have been positive:
Patients and staff have long been involved in driving and shaping transformation programmes in healthcare. In the NHS, this involvement has often taken the form of patient panels, focus groups and the …
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