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AI can be used to learn the right protocols for achieving standardised care for different conditions, says Ajit Narayanan, CTO at Mfine, one of India’s most popular online health services company. Founded in 2017, Mfine lets users consult doctors online, order medicines and use an AI-based self-check feature for specific diseases. It is not a replacement for a doctor by any means, but a way to take more informed decisions.

 Although the use of AI has been around for some time, Narayanan says, in areas like medical imaging, Mfine is trying to bring AI into the consumer space. For over 1,000 conditions, it has a virtual doctor to gather information needed from a patient, and summarises them for a human doctor. The summary offers investigation details, pointers on the diagnosis and what possible treatment. The patients can’t see this, but doctors see it on their Mfine-for-doctors app. “Doctors benefit from the investigation done using AI,” Narayanan says.