Epic Systems Controls Acute Care Hospital Market Share

April 30, 2020 - For the first time since KLAS began to track losses in 2010, Cerner saw a decrease in acute care hospital market share, while Epic Systems continued to grow across all health organizations in 2019, according to a KLAS report.

The vendor giant saw a 55-net increase in acute hospital market share and now accounts for just under 40 percent of the acute care beds in the country. According to the report, over half of Epic’s gains came in a competition against another EHR vendor, while the rest were the result of an acquisition and standardization.

While an early April KLAS report noted that Epic’s Community Connect users were left completely unsatisfied, the vendor did add seven small hospitals to that program. The current report says the vendor is still in the process of improving its customer experience.