Enhancing Care Management Services through Mobile Technology

Community care managers are responsible for assisting the individuals they serve with referrals and linkages to a myriad of services, as well as resources for addressing the social determinants of health (SDoH). Care managers who are new to the field often find themselves overwhelmed by the complexity of the system of care in their communities and need real-time access to useful, consolidated information regarding these services and resources. They also benefit from in vivo information and guidance for handling typical scenarios in the community that can impact both clients’ and staff’s safety outcomes. This presentation will describe CPC Behavioral Healthcare’s collaboration with Kean University’s Occupational Therapy and Information Technology Departments in the development of a web-based application that includes decision trees that assist care managers in identifying SDoH resources and reviewing key safety considerations in the community.

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