It's no secret: an agency's scheduler or care coordinator often sets the tone for the entire organization! Their professionalism and problem-solving skills impact all aspects of a home care company's operations, most importantly caregiver and client satisfaction. The Home Care Association of America invites all home care schedulers and care coordinators to attend this popular interactive webinar featuring a panel of top veteran schedulers from across the country discuss the most common challenges they face every day and offer real-world tips and valuable solutions that you can apply in your agency starting today. 

Experienced schedulers Grace Cooper, Waverly Care in Gladwyne, PA, Jessica Houlihan, Sunland Home Care in Mesa, AZ, and Jolie Perez, Care to Stay Home in Santa Ana, CA, will offer solutions for:         

• Creating an environment of care and empathy for clients and caregivers
• Implementing successful, organized staffing procedures
• Successful communication strategies: listening and being proactive
• Multi-tasking like a pro

Read on web.hcaoa.org

Continue reading at eb.hcaoa.org

Care Coordination Home Care

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