Learn about some of the challenges facing healthcare leaders as they attempt to improve the patient experience around appointment scheduling, patient throughput, and operational efficiency.

• What have healthcare leaders learned during the pandemic about patients’ expectations as healthcare consumers?
• How are processes in the U.K. and the U.S. both different and similar, when it comes to patient throughput and patient experiences?
• What has been learned through the results of Healthcare Innovation’s Patient Engagement and Experience Survey?
• How are some patient-facing processes being optimized?
• What broad patient engagement and patient experience strategies are being developed and implemented by progressive patient care organizations?
• Leaders at the U.K.-based 10to8 company will share what they’ve learned through their work with the National Health Service, and how those learnings are beginning to be applied in U.S. healthcare.
• What’s working, and what’s not?
• Patient loyalty strategies, process optimization strategies, and overall strategies to improve the patient experience, will be discussed.
• The near-term future in this broad area is just beginning to be written. 

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Patient Experience

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